---------------------------------- Dear , Thank you for contacting Alibaba. Regarding your order, I am sorry that you didn´t get an amicable solution from seller. We checked the information and supportive evidence you provided for this dispute, your claim about not work well is accepted. (Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the above return policy, you need to bear it; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.
Generally, we follow the return policy (set on every order) to mediate the dispute. If you can´t accept the partial refund amount we provided in the option 1, please provide us more evidence to remediate.) Please let us know your choice or other opinion within 3 calendar days.
I am sorry to hear that you are not satisfied with your order 73707276965549.
If you fail to response or reach an agreement with seller before the deadline, we will close this dispute directly as the option 1 we gave.
Please wait in patience and confirm with us whether you have received the goods by26/07/2015.
We kindly suggest you need positively negotiate with your seller regarding this dispute.
For this order, the return policy is “Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.” (This policy was displayed in the product page.) For this dispute, Aliexpress can provide you the following 2 options, you can only choose one: 1. If you fail to response or reach an agreement with seller before the deadline, we will close this dispute directly as the option 1 we gave.
Your understanding and cooperation will be appreciated, to be honest, international online trade dispute is difficult to mediate, many uncontrollable factors would influence the matter, such as the international logistics delay, the language barrier.