“With the introduction of Lifetime Map Updates, customers can rest assured that the directions their Tom Tom device provides will always be the most accurate and efficient available.” The Tom Tom HOME program is free, and users can download that program, connect their GPS, and download any map updates that become available for their device.Map updates typically come out on a quarterly basis.Tom Tom today announced new “Lifetime Map Updates” for newer devices.More devices that are released in 2010 will qualify for this program, and the Tom Tom EASE we mentioned yesterday may be one of those devices.“Roads are continually changing– from new street names to closed bridges – so it’s important for users to always have the most up-to-date maps,” said Jocelyn Vigreux, president of Tom Tom Inc.I also needed to have a separate Tom Tom account for each one. Eventually, I did get the Tom Tom 1535 connected, and it told me it was all up-to-date. But the pester messages from the device itself to update my maps continued, so I tried again when I had time in September. The unit still gave pester messages and now was simply acting strangely. I plugged in the 1535, got connected and was again given no option to update my maps other than to buy them.
Consider this other part of the response I got: Please attach the Proof of Purchase (invoice copy) of GO LIVE 1535 device in .pdf, .bmp, or file, showing the date of the purchase, the model and the dollar amount to this incident by following the steps provided in the link following.
I'll share some of my pain, and you can nod in agreement. It was the second Tom Tom I'd owned, a high-end model.
It worked perfectly fine, but the maps were out-of-date.
The support ticket I opened sent me around and around, chasing solutions that never worked but consumed tons of time to try.
Meanwhile, the support forums were full of people having similar problems.